All UK Mainland orders have FREE DELIVERY as standard. Orders from non-mainland UK areas (Jersey, Guernsey, IOM, IOW, NI, Scottish Highlands and Isles) do not qualify for free shipping. This is due to increased carriage costs for delivering to these locations. Any applicable shipping charges are displayed at the checkout.
We aim to have all orders delivered to you within two working days (Monday to Friday) of the order being placed although please note that large orders that are palletised may take longer to arrive. Shipping upgrades are available such as Next Day by 10.30am, Next Day by 12pm and Saturday. Please contact us on 01507 610900 or through the sites contact form for a quote on these upgrades and to ensure that the order is placed before the cut off for the service in question. Tracking information is available for all orders.
We would also welcome you to come to our site and collect your goods if you are local to us. Please select the local collection delivery option at the checkout for this. Please note our collection service operates from 9.30am to 4.30pm Monday to Friday. We will contact you once the order is ready to collect.
Please advise us of any special shipping instructions you would like us to be aware of prior to your order being dispatched.
Europa Industries Ltd fully complies with all legal requirements under both the Sale of Goods Act and the Distance Selling Regulations. In the UK you have rights under the Distance Selling Regulations with regards to Internet shopping.
We MUST be contacted regarding all returns, refunds and cancellations prior to you sending the item back. Should you wish to cancel your order, you can do so at any time by contacting us with your request. If the order has not yet shipped, we will cancel the order and issue a full refund.
If the order has shipped and the item is no longer required or has been ordered by mistake it is your responsibility to notify us of your wish to return it. We have a 30 day returns policy. If your request is within the time limit imposed by the returns policy, the item can be returned to us for a full refund provided the item is returned in the same packaging it left us, has no components or parts missing and arrives in a re-saleable condition. You are responsible for any shipping costs incurred when returning a cancelled or unwanted item back to us.
We take every care to ensure that your item arrives in the same condition it left us. However, should you receive a damaged, incomplete or incorrect item please notify us as soon as possible. Where possible we will send replacements or additional items to complete orders. If this is not possible, or you have requested so, we will issue a refund for the item and cover any costs incurred returning the item to us. If a return is not possible, we may be able to offer a discount for the item, provided we are supplied with evidence that it is incomplete or damaged. Should your item fail to arrive, we can provide tracking information or delivery confirmation.
All refunds are given by the same method of payment used to purchase the item. No exceptions. This does not affect your statutory rights.
We offer a range of payment options to enable you to use the payment method of your choice. You can currently pay through:
- Visa Debit or Credit Card
- Google Wallet
Alternatively, you can pay over the phone by calling us on 01507 610900 and speaking to a member of our Sales Team who will happily assist you. Our office hours are from 9.00am to 5.00pm. Orders will be dispatched once payment has been received.