All orders to the UK Mainland have FREE shipping regardless of order value. Orders from non-mainland UK areas (Jersey, Guernsey, IOM, IOW, NI, Scottish Highlands and Isles) do not qualify for free shipping and due to increased carriage costs for delivering to these locations you will need to place your order over the phone by calling us on 01507 610900 to ensure the correct carriage is paid.
Orders are dispatched the following working day. We are closed on weekends so orders placed on a Friday will not be shipped until the following Monday.
We aim to have all orders delivered to you within 48 hours of the order being placed although please note that large orders that are palletised may take longer to arrive and there may be delays at peak shipping times i.e Christmas. Shipping upgrades may be available such as Next Day before 9.30, Next Day AM and Saturday. Please contact us on 01507 610900 for a quote on these upgrades and to ensure that the order is placed before the cut off for the service in question. Tracking information is available upon request for larger orders.
We would also welcome you to come to site and collect your goods free of charge regardless of the order size provided you are local to us. Please select the local collection delivery option at the checkout for this. Please note our collection service operates from 9.30am to 4.30pm Monday to Friday.
Please advise us of any special shipping instructions you would like us to be aware of prior to your order being dispatched.
Europa Industries Ltd fully complies with all legal requirements under both the Sale of Goods Act and the Distance Selling Regulations. In the UK you have rights under the Distance Selling Regulations with regards to Internet shopping.
We MUST be contacted regarding all returns, refunds and cancellations prior to you sending the item back. Should you wish to cancel your order, you can do so at any time by contacting us with your request. If the order has not yet shipped, we will cancel the order and issue a full refund.
If the order has shipped and the item is no longer required or has been ordered by mistake it is your responsibility to notify us of your wish to return it. We have a 30 day returns policy. If your request is within the time limit imposed by the returns policy, the item can be returned to us for a full refund provided the item is returned in the same packaging it left us, has no components or parts missing and arrives in a re-saleable condition. You are responsible for any shipping costs incurred when returning a cancelled or unwanted item back to us.
We take every care to ensure that your item arrives in the same condition it left us. However, should you receive a damaged, defective, incomplete or incorrect item please notify us within 30 days to the goods arriving. If we are contacted after 30 days, we may not be able to assist. Where possible we will send replacements or additional items to complete orders. If this is not possible, or you have requested so, we will issue a refund for the item and cover any costs incurred returning the item to us. If a return is not possible, we may be able to offer a discount for the item, provided we are supplied with evidence that it is incomplete or damaged. Should your item fail to arrive, we can provide tracking information or delivery confirmation.
All refunds are given by the same method of payment used to purchase the item. No exceptions. This does not affect your statutory rights.
We offer a range of payment options to enable you to use the payment method of your choice. You can currently pay through:
- Visa Debit or Credit Card
- Google Wallet
Alternatively, you can pay over the phone by calling us on 01507 610900 and speaking to a member of our Sales Team who will happily assist you. Our office hours are from 9.00am to 5.00pm. Orders will be dispatched once payment has been received.